Brand Ambassador/ Makeup Artist
Job Description
The primary objectives of this role are to personally provide above-and-beyond customer service to clients, in particular in the form of one-on-one makeup consultations. Makeup Artists must provide exceptional customer service on the floor, & build their knowledge and confidence through participating in training sessions and taking initiative to educate themselves on industry trends.
Key Responsibilities
Detox Ambassadors are first and foremost responsible for serving our customers: in store, via e-mail, and by phone. Responsible for the majority of makeup related inquiries in-store and via phone/email.
- Respond to customer inquiries & appointment requests via email, expected response time is within 24 hrs on work days.
- Provide customers with in-depth knowledge of products, brand philosophy, ingredients, and recommended usage.
- Recommend all wellness and beauty products (skincare, supplements, makeup, as well as colour matching etc.).
- Genuine interest in natural beauty and healthy living; excited to keep up with industry trends.
- Ability to overhaul customer's makeup routine and recommend new products based on customer's skin tone and type.
- Ability to perform in-store makeup appointments and makeup refreshers for customers.
- Actively seek opportunities to offer makeup services to new and existing clients
- Maintain and build a strong personal clientele base.
- Participate in staff education sessions
- Assist as needed with the organization, testers and inventory of the makeup area
- Provide thoughtful feedback regarding product selection.
- Work with Marketing team to participate as needed for in store and off-site events
- Keep up with industry trends
- Assist with any other projects as requested by management
Key Qualities:
- Genuine interest in natural beauty and healthy living; excited to keep up with industry trends.
- Strong customer service and interpersonal skills, able to meet and interact with people and demonstrate an enthusiastic and positive attitude.
- High energy, who is professional and reliable.
- Must be a self-starter and a team player! This is a small team: we need someone who takes initiative, is proactive, and enjoys working with a group in a fast paced environment.
- Proactive problem solver and highly organized.
- Strong time management and attention to detail.
Note: this role is an in-store role. Emails and other daily tasks must be handled as part of the regular work day. Hours to work on special projects will be coordinated with the store manager on an as-needed basis.
This role requires weekend and evening availability.
At The Detox Market, we define diversity as inclusive of gender, ethnic variance, educational background, age, geography, economic, family status, sexual preference, gender expression/identity, political inclination, religious affiliation, and being differently-abled.
More About The Detox Market
The Detox Market is a leading green beauty retailer that offers a curated selection of eco-friendly, non-toxic, and cruelty-free beauty, skincare, wellness, and lifestyle products. What originated as a pop-up shop in 2010 on Abbot Kinney in Venice Beach, California to introduce a few niche brands, The Detox Market is now a household name across North America with six locations spread over Los Angeles, Toronto, and New York. A one-stop shop for those looking to eliminate toxicity from their everyday personal care products, The Detox Market is recognized by both press and customers as the retail voice of a new generation of beauty shoppers who care as much about what they put on their body as what they put inside of it.
To apply, please send cover letter and resume to jill@thedetoxmarket.com