Where is my order?
Once your order is placed, you will receive a confirmation email that include a tracking number so you can locate your order anytime during the shipping process. If the status of your order hasn’t been updated in more than 3 business days, please give a call at +1 (323) 782-0421 and we will help you out!
Do you ship outside of the US?
We ship to the following countries:
Canada, Andorra, Australia, Belgium, Finland, Denmark, France, Germany, Iceland, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates and United Kingdom. All international orders have a flat rate fee of $49 USD and are shipped out on Mondays and Thursdays.
Do you offer free shipping?
We offer free USPS shipping for all US orders above $80 (after discount and before taxes).
What is the shipping rate for deliveries within the USA?
All orders under $80 have a flat rate fee of $4.99 (except Alaska and Hawaii)
What is the shipping rate for Canada?
If the product you are looking for is not carried at The Detox Market Canada, we can ship your order from our American site for a flat rate fee of $19.95*. All US order prices are in USD and are subject to custom fees at the Canadian border. (*$39.99 flat rate for Yukon, Northwest Territories and Nunavut.)
How fast are packaged shipped?
Packages are shipped within 2 business days of order receipt using both USPS and UPS. Your package will arrive within 2-9 business days after it leaves our warehouse. California orders are normally delivered within 2 business days, and 3 business days for East Coast orders.
Can you ship to PO Box addresses?
Please note we are NOT able to ship to PO Box addresses.
My shipment is damaged, what can I do?
When your order arrives, please inspect the carton for any damage that may have occurred during the shipping process. It is normal for the outer carton to show some wear and tear; however, if there is damage to the item(s) in your shipment, you can quickly process a return and The Detox Market will email you a prepaid shipping label to return the item(s). You can also call us at +1 (323) 782-0421, Monday through Friday, 10AM to 6PM Pacific Time, or email email@example.com and our team will assist you. Please provide your order number when you call or email, and retain the shipping box, packaging materials and damaged items.
There is an issue with my order, how can I contact your customer service?
For customer service concerns, please email us at firstname.lastname@example.org or call +1 (323) 782-0421. We will do whatever we can to solve your problem quickly and efficiently. If this is regarding a return, please refer to our Return Policy and our Return Page.
Returns and Exchanges
Can I return my purchase?
We accept returns within 30 days from the shipping date or in-store purchase. In-store returns require a receipt. Unused and unopened items can be returned for a full refund - including taxes. Used or opened products can be returned for store credit. Please note that it can take up to 30 days for a return to be processed and the refund/store credit to be issued upon receipt by our returns department.
I have opened the product or used it once, can I return it?
Used or opened items can be returned for a store credit in the full amount paid for the item - including taxes.
If I have to return an online purchase, do I have to pay for shipping costs?
Yes. The Detox Market will ONLY pay for a return's shipping costs if a product arrived damaged or if we sent you the wrong product. Otherwise, the customer is responsible for the shipping costs. We recommend getting a tracking code for your return so you can follow its arrival back to us. Once a return is submitted, our team will update its status for each different stage. This information will be available to you whenever you check on your return.
Are there any exclusions to products I can return?
We DO NOT accept returns for: products purchased in the sale section food (teas, chocolate, good bites, gum, etc.) supplements bitters books and magazines toys and DVDs jewelry We ACCEPT returns for: skincare makeup body & bath hair care nail products essential oils Home & Kitchen Items: we only accept returns for unused, unopened home items within 30 days of purchase. Once the item arrives here, we'll inspect it and issue you a full refund + taxes. tea accessories (mug, tea pot, matcha bowl, etc.) bkr bottles candles