General Questions

  • I am not sure what to buy, can you give me advice?

    We know it’s hard to decide between several products. Give a call at +1 (323) 782-0421 or email and our Green Beauty Experts will be happy to help you find what’s best for you!

  • Do you do gift wrapping?

    We pride ourselves in shipping every package as if it were a gift. If you have any special requests, send us an email at hello@thedetoxmarket.com and we'll do our best to make it happen.

  • Do you include samples with orders?

    We try to include samples with every order - supply permitting. The more you spend, the more you get!

    We do our best to include:

    1 sample on orders under $50
    2 samples on orders between $50 and $100
    3 samples on orders above $100

    Please note that samples are surprise gifts and can't be chosen. If you would like to sample specific products, check out our sample program.

  • What forms of payment do you accept?

    We accept any major debit/credit cards (Visa, MasterCard, American Express and Discover) and PayPal.

Discounts

  • Are there any exclusions to discounts?

    Please note the following items are EXCLUDED from sales, offers and/or promotions: gift cards, sample program, bundled products, marked down items, all curated boxes including The Detox Box and The Best of Green Beauty Box as well as the following vendors: May Lindstrom, Vintner's Daughter, Indie Lee and KYPRIS Beauty.

  • Can I combine discount codes and promotions?

    Discount codes cannot be combined with any other promotions and cannot be used in conjunction with Detox Points or Gift Cards. Subject to change without notice. All sale items are final sale.

Samples

  • I would like to try out some products first, do you do samples?

    Yes! We have a sample program where you can purchase 4 samples for $7.99. Each sample is intended for one to two uses. Add any 4x products with the "sample it" button to your cart. You can sample any products except for Teas, supplements, food items, mascaras, eyeliners, baths soaks and any other item that can't be sampled (e.g candles). Add to cart and write in the notes which products you would like to try. Please note that samples are made to order and will be shipped within 7 business days of your purchase.

    Learn more about our Sample Program

My Account

  • I forgot my password!

    Click here if you've forgotten your password. You will receive an email associated with your account with a reset link.

    Not receiving the email? It is possible that a different email is associated with your account or there is a typo. Please reach out to us via email so we can guide you.

Shipping Policy

  • Where is my order?

    Order before December 20th to ensure delivery for the holiday season! Once your order is placed, you will receive a confirmation email that include a tracking number so you can locate your order anytime during the shipping process. If the status of your order hasn’t been updated in more than 3 business days, please give a call at +1 (323) 782-0421 and we will help you out! Please note that samples are made to order and take 7 business days to be shipped out.

  • Do you ship outside of the US?

    We ship to the following countries: 

    Andorra, Australia*, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Singapore, Sweden, Switzerland, Taiwan, United Arab Emirates, and the United Kingdom. All international orders have a flat rate fee of $49 USD and are shipped out on Mondays and Thursdays.
    *excluding RMS Beauty in Australia

    The shipping charge for international orders is $49 USD. Please note that the recipient is considered the importer and will be responsible for any import taxes, duties, and fees applied to the shipment once it reaches the destination country. The customs clearance procedures can delay packages when shipping overseas. To avoid any delivery delays, import charges can be paid in advance through the carrier's website using the tracking number provided with the shipping confirmation.

    We are unable to control or predict import charges for international shipments. Customs policies vary widely from country to country. Please contact your local customs office for more information.

  • Do you offer free shipping?

    We offer free USPS shipping for all US orders above $80 (after discount, gift cards, and before taxes).

  • What is the shipping rate for deliveries within the USA?

    All orders under $80 have a flat rate fee of $4.99 (except Alaska and Hawaii)

  • What is the shipping rate for Canada?

    The shipping charge for Canada orders is $19.95*. Please note that the recipient is considered the importer and will be responsible for any import taxes, duties, and fees applied to the shipment once it reaches Canada. The customs clearance procedures can delay packages. To avoid any delivery delays, import charges can be paid in advance through the carrier's website using the tracking number provided with the shipping confirmation. ($39.99 for the Yukon, Northwest Territories, and Nunavut).

    We are unable to control or predict import charges for international shipments. Customs policies vary widely from country to country. Please contact your local customs office for more information.

  • How fast are packages shipped?

    Packages are shipped within 2 business days of order receipt using both USPS and UPS. Your package will arrive within 2-9 business days after it leaves our warehouse. California orders are normally delivered within 2 business days, and 3 business days for East Coast orders.

  • Can you ship to PO Box addresses?

    We accept shipping to PO Box addresses via USPS ONLY. Not applicable to UPS orders.

Damaged Shipments

  • My shipment is damaged, what can I do?

    When your order arrives, please inspect the carton for any damage that may have occurred during the shipping process. It is normal for the outer carton to show some wear and tear; however, if there is damage to the item(s) in your shipment, you can quickly process a return and The Detox Market will email you a prepaid shipping label to return the item(s). You can also call us at +1 (323) 782-0421, Monday through Friday, 10AM to 6PM Pacific Time, or email contact@thedetoxmarket.com and our team will assist you. Please provide your order number when you call or email, and retain the shipping box, packaging materials and damaged items.

  • There is an issue with my order, how can I contact your customer service?

    For customer service concerns, please email us at contact@thedetoxmarket.com or call +1 (323) 782-0421. We will do whatever we can to solve your problem quickly and efficiently. If this is regarding a return, please refer to our Return Policy and our Return Page.

Returns

  • Can I return my purchase?

    We accept returns within 30 days from the shipping date or in-store purchase. In-store returns require a receipt. Unused and unopened items can be returned for a full refund - including taxes. Used or opened products can be returned for store credit. Please note that it can take up to 30 days for a return to be processed and the refund/store credit to be issued upon receipt by our returns department.

    For purchases made in conjunction with Bundles and Gifts with Purchase (GWP): All used and opened products and bundle/GWP products are FINAL SALE and can not be exchanged or refunded. Unopened and unused products qualify for store credit ONLY.

    Click HERE to start a return.

  • I have opened the product or used it once, can I return it?

    Most used or opened items can be returned for a store credit in the full amount paid for the item - including taxes.

    *All fragrance/perfumes are FINAL SALE.

    *For sanitary reasons the following products are FINAL SALE: cleansing sponges, makeup brushes, mask brushes, PAI muslin cloths, BKR water bottles. 

  • If I have to return an online purchase, do I have to pay for shipping costs?

    Yes. The Detox Market will ONLY pay for a return's shipping costs if a product arrived damaged or if we sent you the wrong product. Otherwise, the customer is responsible for the shipping costs. We recommend getting a tracking code for your return so you can follow its arrival back to us. Once a return is submitted, our team will update its status for each different stage. This information will be available to you whenever you check on your return.

  • Are there any exclusions to products I can return?

    We DO NOT accept returns for: sale items, the sample program, food items (teas, chocolate, etc.) supplements, books, jewelry and curated boxes (The Best of Green Beauty Box, etc.).

    We ACCEPT returns for: skincare, makeup, body & bath, hair care, nail products, essential oils.

    Home & Kitchen Items: We only accept returns for unused, unopened home items within 30 days of purchase. Once the item arrives here, we'll inspect it and issue you a full refund + taxes.

    For sanitary reasons the following products are FINAL SALE: cleansing sponges, makeup brushes, mask brushes, PAI muslin cloths, BKR water bottles.

    For purchases made in conjunction with Bundles and Gifts with Purchase (GWP): All used and opened products and bundle/GWP products are FINAL SALE and can not be exchanged or refunded. Unopened and unused products qualify for store credit ONLY.

Detox Points

  • I want to earn points, how does the reward program work?

    Detox Points are a great way to earn cash back on all your Detox Market purchases!

    Here’s how it works:
    + Get 5% Back! You get 5 Points for every $1 spent
    + Get $10 off your purchase when you use your 1000 Points at checkout.

    Learn more about Detox Points

The Detox Box

  • What do I get?

    Each month you’ll get a box featuring one or more green beauty products from our selected brand of the month at a value of at least $90 with complimentary shipping.

  • When do I get my box?

    The Detox Box ships the first week of each month via USPS Priority Mail (1-3 business days), or as soon as it's ordered while supplies last. You’ll always receive an email confirmation with your tracking information.

  • I signed up for a prepaid subscription. Will it automatically renew once I’ve received all of my boxes?

    Yes, unless you cancel your subscription after receiving your last box.

  • When will I be charged?

    Your card will first be charged when you initially sign up for a subscription. For month to month subscriptions, your card will then be charged on the 3rd of each subsequent month. For 3 and 6 month subscriptions, your card will then be charged on the 3rd of the month every 3 or 6 months, respectively.

  • How do I cancel?

    Once you sign up, you will be able to manage your subscription, which will include the ability to update payment information, change your address, and cancel your auto-renewal completely. Please note that if you cancel a 3 or 6 month subscription before the 3 or 6 month mark, you will still receive the boxes you prepaid for. Prepaid subscriptions and box contents cannot be refunded.

  • Do you ship outside of the US?

    Unfortunately, The Detox Box can only be shipped within the US at this time.

  • Can I return or get a refund for my subscription?

    We do not accept returns or refunds on any of The Detox Box subscriptions or products.

  • Can I apply a discount code to my subscription order?

    The Detox Box is not eligible for any discounts or gift with purchase codes at this time.

  • Can I use my Detox Points or gift card to purchase a subscription?

    Sorry, Detox Points and gift cards cannot be used to purchase subscriptions.

  • When do gift boxes ship?

    The Detox Box ships the first week of each month via USPS Priority Mail (1-3 business days), or as soon as it's ordered while supplies last. The Detox Box ships monthly, so please be advised your gift may take up to 4 weeks to be delivered. You’ll always receive an email confirmation with your tracking information.

  • What happens when the gift subscription ends?

    The subscription will end after 3 or 6 months*. The recipient will have the option to renew on their own at the end of the subscription period.

  • How will I know if my recipient’s box arrived safely?

    You’ll receive an email once every box ships with tracking information.

  • Can I include a gift note?

    Yes. Please type in your note via the notes field in the cart page. This will be a one time note for the first box delivered.



Contact Us

We'd love to hear from you!
Customer Service Business Hours: 10 am - 6 pm