I am not sure what to buy, can you give me advice?
We know it’s hard to decide between several products. Give a call at +1 (323) 782-0421 or email and our Green Beauty Experts will be happy to help you find what’s best for you!
Do you do gift wrapping?
We pride ourselves in shipping every package as if it were a gift. If you have any special requests, send us an email at firstname.lastname@example.org and we'll do our best to make it happen.
Do you include samples with orders?
We try to include samples with every order - supply permitting. The more you spend, the more you get!
We do our best to include:
1 sample on orders under $50
2 samples on orders between $50 and $100
3 samples on orders above $100
Please note that samples are surprise gifts and can't be chosen. If you would like to sample specific products, check out our sample program.
What forms of payment do you accept?
We accept any major debit/credit cards (Visa, MasterCard, American Express and Discover) and PayPal.
Are there any exclusions to discounts?
Please note the following items are EXCLUDED from sales, offers and/or promotions: gift cards, sample program, marked down items, all curated boxes and the following vendors: May Lindstrom, Vintner's Daughter, In Fiore and KYPRIS Beauty.
Can I combine discount codes and promotions?
Discount codes cannot be combined with any other promotions and are subject to change without notice. All sale items are final sale.
I would like to try out some products first, do you do samples?
Yes! We have a sample program where you can purchase 5 samples for $9.99. Each sample is intended for one to two uses. Add any 5x products with the "sample it" button to your cart. You can sample any products except for Teas, supplements, food items, mascaras, eyeliners, baths soaks and any other item that can't be sampled (e.g candles). Add to cart and write in the notes which products you would like to try. Please note that samples are made to order and will be shipped within 7 business days of your purchase.
Learn more about our Sample Program
I forgot my password!
Click here if you've forgotten your password. You will receive an email associated with your account with a reset link.
Not receiving the email? It is possible that a different email is associated with your account or there is a typo. Please reach out to us via email so we can guide you.
Where is my order?
Order before December 20th to ensure delivery for the holiday season! Once your order is placed, you will receive a confirmation email that include a tracking number so you can locate your order anytime during the shipping process. If the status of your order hasn’t been updated in more than 3 business days, please give a call at +1 (323) 782-0421 and we will help you out! Please note that samples are made to order and take 7 business days to be shipped out.
Do you ship outside of the US?
We ship to the following countries:
Canada, Andorra, Australia*, Belgium, Finland, Denmark, France, Germany, Iceland, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Singapore, Sweden, Switzerland, Taiwan, United Arab Emirates and United Kingdom. All international orders have a flat rate fee of $49 USD and are shipped out on Mondays and Thursdays.
*excluding RMS Beauty in Australia
Do you offer free shipping?
We offer free USPS shipping for all US orders above $80 (after discount and before taxes).
What is the shipping rate for deliveries within the USA?
All orders under $80 have a flat rate fee of $4.99 (except Alaska and Hawaii)
What is the shipping rate for Canada?
If the product you are looking for is not carried at The Detox Market Canada, we can ship your order from our American site for a flat rate fee of $19.95*. All US order prices are in USD and are subject to custom fees at the Canadian border. (*$39.99 flat rate for Yukon, Northwest Territories and Nunavut.)
How fast are packages shipped?
Packages are shipped within 2 business days of order receipt using both USPS and UPS. Your package will arrive within 2-9 business days after it leaves our warehouse. California orders are normally delivered within 2 business days, and 3 business days for East Coast orders.
Can you ship to PO Box addresses?
Please note we are NOT able to ship to PO Box addresses.
My shipment is damaged, what can I do?
When your order arrives, please inspect the carton for any damage that may have occurred during the shipping process. It is normal for the outer carton to show some wear and tear; however, if there is damage to the item(s) in your shipment, you can quickly process a return and The Detox Market will email you a prepaid shipping label to return the item(s). You can also call us at +1 (323) 782-0421, Monday through Friday, 10AM to 6PM Pacific Time, or email email@example.com and our team will assist you. Please provide your order number when you call or email, and retain the shipping box, packaging materials and damaged items.
There is an issue with my order, how can I contact your customer service?
For customer service concerns, please email us at firstname.lastname@example.org or call +1 (323) 782-0421. We will do whatever we can to solve your problem quickly and efficiently. If this is regarding a return, please refer to our Return Policy and our Return Page.
Returns and Exchanges
Can I return my purchase?
We accept returns within 30 days from the shipping date or in-store purchase. In-store returns require a receipt. Unused and unopened items can be returned for a full refund - including taxes. Used or opened products can be returned for store credit. Please note that it can take up to 30 days for a return to be processed and the refund/store credit to be issued upon receipt by our returns department.
For purchases made in conjunction with Bundles: All used and opened products and bundle products are FINAL SALE and can not be exchanged or refunded. Unopened and unused products may be exchanged ONLY.
I have opened the product or used it once, can I return it?
Most used or opened items can be returned for a store credit in the full amount paid for the item - including taxes.
*All fragrance/perfumes are FINAL SALE.
*For sanitary reasons the following products are FINAL SALE: cleansing sponges, makeup brushes, mask brushes, PAI muslin cloths, BKR water bottles.
If I have to return an online purchase, do I have to pay for shipping costs?
Yes. The Detox Market will ONLY pay for a return's shipping costs if a product arrived damaged or if we sent you the wrong product. Otherwise, the customer is responsible for the shipping costs. We recommend getting a tracking code for your return so you can follow its arrival back to us. Once a return is submitted, our team will update its status for each different stage. This information will be available to you whenever you check on your return.
Are there any exclusions to products I can return?
We DO NOT accept returns for: sale items, food items (teas, chocolate, etc.) supplements, bitters, books, toys, jewelry and curated boxes (The Best of Green Beauty Box, etc.).
We ACCEPT returns for: skincare, makeup, body & bath, hair care, nail products, essential oils.
Home & Kitchen Items: We only accept returns for unused, unopened home items within 30 days of purchase. Once the item arrives here, we'll inspect it and issue you a full refund + taxes.
For sanitary reasons the following products are FINAL SALE: cleansing sponges, makeup brushes, mask brushes, PAI muslin cloths, BKR water bottles.
For purchases made in conjunction with Bundles: All used and opened products and bundle products are FINAL SALE and can not be exchanged or refunded. Unopened and unused products may ONLY be exchanged.
I want to earn points, how does the reward program work?
Detox Points are a great way to earn cash back on all your Detox Market purchases!
Here’s how it works:
+ Get 5% Back! You get 5 Points for every $1 spent
+ Get $10 off your purchase when you use your 1000 Points at checkout.
Learn more about Detox Points